Privacy Policy

This Privacy Policy governs the processing and protection of personal data of users of the website relocitizen.com (hereinafter referred to as the “Site”).

We undertake to comply with the requirements of the European Union General Data Protection Regulation (GDPR) and to ensure an appropriate level of security and confidentiality of personal data.

1. Personal Data We Collect

When using the Site, you may provide the following personal data:

• Full name (first name, last name, patronymic);
• Phone number;
• Email address.

Additionally, when entering into a contract and providing services, other data may be processed as necessary to deliver legal assistance in the field of immigration (e.g., passport details, marital status, etc.), strictly to the extent required to fulfill our obligations.

2. Purpose of Data Processing

We process your personal data for the following purposes:

• To process your application submitted through the Site;
• To communicate with you for consultations and to clarify information;
• To prepare and conclude a contract for the provision of legal services;
• To fulfill obligations under the contract;
• To comply with EU law and the laws of the Company’s country of registration;
• To protect our rights and legitimate interests.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent when filling out the form on the Site (Art. 6(1)(a) GDPR);
• The necessity to perform a contract or take actions at your request prior to its conclusion (Art. 6(1)(b) GDPR);
• Compliance with a legal obligation (Art. 6(1)(c) GDPR);
• Legitimate interests of the Company (e.g., protection against legal claims) (Art. 6(1)(f) GDPR).

4. Data Storage and Security

• Personal data is stored on secure servers and processed using organizational and technical security measures.
• Data is retained only for as long as necessary to achieve the purposes of processing or in accordance with legal requirements.
• Access to data is limited to Company employees and authorized partners involved in providing services.

5. Data Transfer to Third Parties

Your data may be transferred to:

• Government authorities as part of immigration procedures and legal compliance;
• Contractors and partners involved in service provision (e.g., translators), provided they comply with confidentiality requirements;
• Cases as required by law.

Data is not transferred to third countries outside the EU/EEA without ensuring an adequate level of protection in accordance with GDPR.

6. Your Rights

In accordance with GDPR, you have the right to:

• Access your personal data;
• Correct or update your data;
• Request deletion (“right to be forgotten”) if there is no legal basis for retention;
• Restrict processing;
• Data portability;
• Withdraw consent for processing (if processing is based on consent);
• Lodge a complaint with the data protection supervisory authority.

7. Contact Information

For any questions related to the processing of personal data, you may contact us using the provided contact details.